Privacy Policy

Introduction

NeuronTech Ltd. ("the Company," "we," "us," or "NeuronTech") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our official website ("the Website").

Please read this Privacy Policy in full before accessing the Website. By accessing or using the Website, you confirm that you have read, understood, and agree to all terms of this Privacy Policy. If you do not agree with any part of it, stop using the Website immediately.

This Privacy Policy applies to the Company's official website (www.neurontech.net and its subdomains) and does not apply to third-party websites linked from our site. We are not responsible for the privacy practices of third-party websites.

Chapter 1: Definitions and Interpretation

In this Privacy Policy, unless the context requires otherwise, the following terms have the following meanings:

"Personal Information" means any data recorded electronically or in other forms that can identify a natural person, either on its own or when combined with other information. This includes, but is not limited to: name, date of birth, identification number, biometric data, address, phone number, and email address.

"Sensitive Personal Information" refers to personal data that, if disclosed, improperly shared, or misused, could endanger an individual's safety or property, significantly harm their reputation or physical/mental well-being, or result in discriminatory treatment.

"Data Processing" refers to any operation or set of operations performed on personal information, including collection, recording, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, disclosure, distribution, or otherwise making available, alignment or combination, restriction, erasure, or destruction.

"Cookie" refers to a small text file stored on your device by a website to identify users and manage sessions.

"Data Controller" refers to a natural person, legal entity, or other organization that determines the purposes and means of personal information processing. For this Website, NeuronTech Ltd. serves as the Data Controller.

Chapter 2: Information We Collect

2.1 Information You Provide Voluntarily: When you interact with us using features like "Contact Us," "Product Inquiry," "Technical Support," or "Subscribe to Newsletter" on the Website, you may need to provide the following information:

Contact Information: name, job title, company name, email address, phone number, company address, and more;

Business Information: industry type, company size, business needs description, project details, etc.;

Communication Content: inquiries, feedback, complaints, or suggestions you submit via online forms, email, or phone;

Subscription Information: your email address and preference settings when you choose to subscribe to our newsletters, product updates, or technical whitepapers.

2.2 Automatically Collected Information: When you visit the Website, our servers and third-party service providers automatically collect certain information, including:

Technical Information: your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, language settings, and more;

Usage Information: the date and time you visit the Website, pages viewed, links clicked, time spent on pages, referral sources (e.g., search engines, referring websites), visit frequency, and more;

Location Information: approximate geographic location inferred from your IP address (such as country and city). We do not collect your precise geolocation data.

Cookies and Similar Technologies: Data collected via cookies, web beacons, pixel tags, and similar technologies, as described in Chapter 6.

2.3 Information from Third-Party Sources: To the extent permitted by applicable law, we may obtain information about you from third parties, including:

Business Partners: Our authorized dealers, agents, or distributors may share your contact information with us to provide product support or after-sales service.

Industry Exhibitions and Events: If you provide business cards or complete registration forms at exhibitions, seminars, or industry events where we participate, we may collect relevant information.

Public Channels: Profession-related information available to the public, sourced from business databases, industry directories, or social media platforms.

2.4 Information We Do Not Collect: This website is designed for informational purposes only and does not support online shopping or e-commerce. As such, we do not collect your payment details, bank account information, or credit card data. If you wish to purchase our products or services, our sales team will reach out via offline channels, and any related transactions will be handled under separate agreements.

Furthermore, the Website is not intended for minors (under 18 years of age), and we do not knowingly collect personal information from them. If you learn that a minor has provided us with personal information, please notify us immediately using the contact details at the end of this Privacy Policy, and we will delete such information as soon as possible.

Chapter 3: How We Use Your Information

We strictly adhere to the principles of legality, legitimacy, and necessity when using your personal information. Specific purposes include:

3.1 Responding to Your Requests and Providing Services:

Processing your product inquiries, technical support requests, or quote applications;

Providing product catalogs, technical documents, application cases, or whitepapers upon your request;

Arranging product demos, site visits, or technical exchanges;

Fulfilling our contractual obligations to you or your company.

3.2 Communication and Marketing:

Sending you technical updates, product news, industry insights, and company announcements relevant to your business.

Invitations to company-hosted or -participated exhibitions, seminars, training events, and webinars;

Recommending products or solutions that may suit your interests and business needs.

Contacting you by phone, email, or mail for business purposes.

You can opt out of marketing communications at any time. Click the "unsubscribe" link in any marketing email or contact us to do so.

3.3 Website Operations and Improvements:

Ensuring the Website's normal operation, security, and technical maintenance;

Analyzing user behavior and preferences to optimize website content, structure, and experience;

Diagnosing and resolving technical issues, and preventing fraud and abuse;

Conduct data analysis, market research, and business insights to enhance our products and services.

3.4 Legal Compliance and Rights Protection:

Comply with applicable laws, regulations, industry standards, and regulatory requirements;

Responding to lawful requests from government agencies, judicial authorities, or law enforcement bodies;

Protecting the legitimate rights and interests of the Company, our customers, partners, or the public;

Disclose information as required by law in connection with mergers, acquisitions, asset sales, or bankruptcy liquidation.

Chapter 4: Sharing and Disclosure of Information

We respect your privacy and will not sell, rent, or otherwise illegally transfer your personal information. However, we may share or disclose your information in the following circumstances:

4.1 Sharing with Service Providers: We may share your information with the following categories of third-party service providers, who process data solely on our behalf and are contractually bound to protect the security of your information:

IT Service Providers: website hosting, cloud storage, network security, data analytics, and other technical service providers;

Communication Service Providers: email delivery, SMS notifications, and Customer Relationship Management (CRM) system providers;

Marketing Service Providers: market research firms, advertising agencies, and event organizers;

Professional Service Providers: Legal Advisors, Auditors, Accountants, and Other Professional Services Firms.

4.2 Sharing with Business Partners: As a professional agent and manufacturer of sensors, metrology instruments, and industrial control systems, we may share necessary information with the following partners:

Brand Manufacturers: When you inquire about specific brand products, we may need to forward your contact details and requirements to the manufacturer or its authorized representatives to provide accurate product information and technical support.

Authorized Dealers and Distributors: To facilitate localized sales and technical support, we may share your information with authorized partners in your region.

Logistics and Warehousing Service Providers: When arranging delivery of product samples or mailing of technical materials, we may need to provide your shipping address and contact information to logistics service providers.

4.3 Legal Disclosure: We may disclose your personal information as required by law under the following circumstances:

To comply with applicable laws, regulations, court orders, subpoenas, or other legal processes;

At the request of government agencies, regulatory bodies, or law enforcement to assist in investigations or enforce laws;

When necessary to protect the personal safety, property safety, or legitimate rights and interests of the Company, our employees, customers, or the public;

To prevent, investigate, or stop fraud, security threats, illegal activities, or violations of this Privacy Policy or related agreements.

4.4 Business Transfers: If the Company undergoes a merger, division, acquisition, asset sale, restructuring, or bankruptcy liquidation, your personal information may be transferred as part of the transaction assets. In such cases, we will require the recipient to comply with this Privacy Policy or provide protection equivalent to the level set forth herein. We will notify you via website announcement or email before the transaction is completed.

4.5 Disclosure With Your Consent: With your explicit consent, we may share your information with third parties—for example, by listing your company details in our customer cases or success stories.

Chapter 5: Data Storage and Security

5.1 Data Storage Location: Your personal information will be stored on servers within the People's Republic of China, or on servers operated by our service providers in other jurisdictions. If your personal information needs to be transferred across borders, we will ensure compliance with applicable data protection laws and regulations and implement appropriate security safeguards.

5.2 Data Security Measures: We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, use, modification, disclosure, or destruction, including but not limited to:

Using encryption technologies (such as SSL/TLS) to protect data in transit;

Implement access controls to restrict personal information access, allowing only authorized personnel.

Conduct regular security audits, vulnerability scans, and risk assessments;

Delivering data protection and information security training to employees.

Entering into data processing agreements with service providers, requiring them to meet equivalent security standards.

5.3 Data Retention Period: We keep your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Contact information and communication records: retained for up to three years from the last interaction, or until you request deletion.

Website usage data and logs: retained for up to two years for website analysis and security audits.

Marketing subscription data: retained until you unsubscribe or request deletion.

Contract-related data: Retained for the period required by applicable laws and regulations after contract termination (typically five to ten years) to comply with tax, accounting, and legal requirements.

We will delete or anonymize your personal information once the retention period expires or the processing purpose is fulfilled, unless required by law.

Chapter 6: Use of Cookies and Similar Technologies

6.1 What Are Cookies: Cookies are small text files stored in your computer or mobile device browser by a website to identify your browser, remember your preferences, or collect information about your visit. In addition to cookies, we may also use web beacons, pixel tags, local storage, and similar technologies.

6.2 Types of Cookies We Use:

Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features like browsing and accessing secure areas. Without them, certain services cannot be provided. No consent is required for these cookies.

Functionality Cookies: These cookies enable the website to remember your choices (such as language preferences and regional settings) for a more personalized experience. They are used only with your consent.

Analytical/Performance Cookies: These cookies help us understand how visitors interact with the Website, such as counting visitor numbers, identifying traffic sources, and tracking pages viewed. We use this information to improve the Website's functionality and user experience. These cookies are used only with your consent.

Marketing Cookies: These cookies track your visits to the Website, pages viewed, and links clicked. This allows us to show ads on this or other sites that match your interests. We use these cookies only with your consent.

6.3 Third-Party Cookies: We may allow third-party service providers (such as website analytics tools and social media platforms) to set cookies on the Website to deliver their services. These third parties' use of cookies is governed by their own privacy policies; we recommend reviewing those policies for more information.

6.4 Cookie Management: You can manage or delete cookies via your browser settings. Most browsers let you block all cookies or receive a warning before accepting them. Note that disabling or deleting cookies may cause some website features to stop working and could affect your experience. When you first visit, we'll show a cookie consent banner explaining the types of cookies we use and ask for your consent (for non-essential cookies). You can update your preferences anytime using the "Cookie Settings" link at the bottom of the site.

Chapter 7: Your Rights

Under applicable data protection laws and regulations (including but not limited to China's Personal Information Protection Law, Cybersecurity Law, and Data Security Law, as well as the EU General Data Protection Regulation (GDPR)), you have the following rights regarding your personal information:

Right to Know: You have the right to know how we collect, use, and process your personal information.

Right to Access: You may request a copy of your personal data and learn how we process it.

Right to Rectification: If you believe the personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it.

Right to Erasure (Right to Be Forgotten): Under applicable laws, you may request that we delete your personal information.

Right to Restrict Processing: Under certain circumstances, you may request that we limit the processing of your personal data.

Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format and transfer it to another data controller.

Right to Object: You may object at any time to processing of your personal data based on our legitimate interests, and to the use of your personal data for direct marketing.

Right to Withdraw Consent: If you previously consented to our processing of your personal information, you may withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing that occurred before withdrawal.

Right to File a Complaint: If you believe our processing of your personal information violates applicable laws, you may file a complaint with the relevant data protection authority.

How to Exercise Your Rights: To exercise any of the rights listed above, contact us using the information provided at the end of this Privacy Policy. We will respond within a reasonable timeframe (typically 30 days) after receiving your request. To protect your privacy and security, we may need to verify your identity before processing your request.

Chapter 8: International Data Transfers

As we act as agents for sensors, metrology instruments, and industrial control systems from major global brands and conduct business with international manufacturers, partners, and customers, your personal information may be transferred to jurisdictions outside your country or region, including but not limited to the European Economic Area (EEA), the United States, Switzerland, Japan, Singapore, etc. When conducting international data transfers, we will ensure that:

The destination country or region has been recognized by the relevant regulatory authorities as providing an adequate level of data protection;

Or legal mechanisms such as Standard Contractual Clauses (SCCs) approved by regulatory authorities are implemented;

Or other safeguards required by applicable law are implemented.

By using the Website and providing your personal information, you acknowledge and agree that your personal data may be transferred internationally as described in this Privacy Policy.

Chapter 9: Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technological developments. Any material changes will be communicated to you as follows:

Publish the updated Privacy Policy in a prominent location on the Website, with the "Last Updated" date displayed.

Sending you a change notification via email (if you provided an email address and consented to receive such notifications);

Showing a notification or banner on the website when needed.

We encourage you to review this Privacy Policy periodically to understand how we protect your information. The updated Privacy Policy takes effect upon publication, and your continued use of the Website after the update constitutes acceptance of the updated terms.

Chapter 10: Contact Us

If you have questions, comments, or suggestions about this Privacy Policy, or wish to exercise your rights, please contact us using the following methods:

Company Name: Chongqing NeuronTech Co., Ltd. (NeuronTech)

Address: No. 259 Jinlong Road, Longxi Street, Liangjiang New Area, Chongqing, China

Email: teams@neurontech.net

Phone: 023 65** **93

We will endeavor to respond to your inquiry within 30 business days of receipt. If you are not satisfied with our response, or if you believe that our processing of your personal information has infringed upon your rights and interests, you may seek redress from the relevant data protection authority or file a lawsuit in court.